Returns and Refunds

FREE RETURNS ALWAYS WITHIN 14 days!

Returns and Refunds Policy

Thank you for choosing PIER PAOLO MAROTTA as your trusted store. We are committed to offering high quality products and excellent customer service. However, if for any reason you are not completely satisfied with your purchase, we are here to help.

1. Return Policy

We accept returns within 14 days of purchase. To be eligible for a return, the item must be unused, in the same condition you received it, and must be returned with the original packaging and tags intact.

2. Return Procedure

To initiate the returns process, please contact our customer service via the contact means indicated on our website. You will need to provide your order number and the details of the item you wish to return. Our team will provide you with detailed return instructions, including shipping address and courier options.

3. Return Shipping Costs

Shipping costs for returns are always free for the customer, unless the item has not been used, is in the same condition in which it was received, and returned with the original packaging and labels intact

4. Inspections and Confirmations

Once we receive your return, we will carry out an inspection to verify that the item is in the condition required for return. If the return is approved, we will refund or replace the item, depending on your preferences.

5. Refund Policy

Refunds will be issued using the same original payment method used for the purchase. The time it takes to receive your refund may vary depending on your financial institution. Please note that any bank charges or refund fees may apply.

6. Items Not Eligible for Return

Some items may not be eligible for return for hygiene or legal reasons. These may include, but are not limited to, underwear, swimwear, personal care products or sale items. Please check the item description carefully before making your purchase.

7. Customer Support

We are here to assist you at every stage of the returns process. If you have any questions, concerns or require further information, we invite you to contact our customer service via the contact means indicated on our website. Our team will be happy to assist you and guide you through the returns process.

We thank you for your understanding and cooperation. Our returns and refunds policy is designed to guarantee a fair and transparent solution in compliance with Italian laws.